PAN OIKOS company welcomes you to the website https://panoikos.gr/.
Before using the website https://panoikos.gr/, please review these terms and conditions of use and ensure that you fully understand them and agree with them.
Company Information
Company Name: G. & N. PSOMAS O.E.
VAT Number: 998138661
Tax Office: IG Athens
Address: Nik. Gizi 24, Athens, 114 74
Customer Service Phone: (+30) 210 6429062
Terms
https://panoikos.gr/ has the right to update or modify these terms and conditions according to any arising needs. At the same time, it is obligated to inform all users in case of any changes or modifications.
Copyrights
The official website of PAN OIKOS is https://panoikos.gr/. It is noted that all content on the website is the intellectual property of https://panoikos.gr/ and is protected by Greek and international law.
It is strictly prohibited to copy, transfer, distribute, “download,” resell, mislead the public, or use any element of this website’s property. Any of the above actions are only permitted if there is communication with the owners of https://panoikos.gr/ and after coordination for specific and approved use.
The images, logos, and names displayed on the website, representing https://panoikos.gr/, are exclusive trademarks and are strictly protected by Greek laws, as well as international laws concerning trademarks and intellectual property.
Therefore, the appearance of the above and easy access to them through the official website https://panoikos.gr/ does not imply acceptance or approval of their use in any other context.
User Obligations
All users of the website https://panoikos.gr/ unconditionally agree not to use it for publishing, sending, sharing via email, or transmitting content that:
- is threatening, illegal, offensive, harmful, disturbing, defamatory, libelous, disparaging, obscene, or vulgar
- violates the privacy of a third party, expresses racial, national, or other discrimination, and shows bias
- may cause harm to any minor in any way
- is not entitled to be transferred or transmitted according to laws or contractual or managerial relationships.
- violates any patent, trade secret, trademark, copyright, or other proprietary rights of third parties.
- contains software viruses or codes, programs, or files designed to cause damage, destroy the functionality of any software or computers, or aims to collect or store personal data of any user.
Any form of such content, whether intentionally or unintentionally, violates the applicable Greek and European legislation and its provisions.
Service Availability
The products offered through this website are available only in Greece.
Product Description
Our primary responsibility and care is to ensure that the information provided on the PAN OIKOS website regarding the quality, quantity, main features, and prices of the products is absolutely accurate. However, some products may appear slightly different on your device’s screen in terms of size, color, and texture compared to reality.
Product Prices
The prices on our website include VAT but do not include shipping costs, which are specified in the Delivery Charges Guide and will be added to the total amount due.
The prices apply to the quantities that are available, and https://panoikos.gr/ reserves the right to modify the description and prices of its products without prior notice. However, once your order is completed, it is obligated to send you the products you ordered with the characteristics and prices that were displayed on the website at the time of the order.
Formation of the contract
The information contained in the Terms and on this website does not constitute an offer for sale, but is merely an invitation for information. There will be no contract between us and you for any product until we explicitly accept your order. In the event that we do not accept your order and the payment has already been deducted from your account, it will be fully refunded.
To place an order, you must follow the online purchasing process and click the “Approve Payment” button to submit it.
You will then receive an email from us confirming the receipt of your order (“Order Confirmation”). Please note that this does not mean your order has been accepted, as it is merely an offer from you to us to purchase one or more products. All orders are subject to our acceptance, and this acceptance will be confirmed by sending an email confirming that the product has been shipped (“Shipment Confirmation”). The contract for the purchase of a product between us (“Contract”) will be considered concluded only when we send you the Shipment Confirmation.
The Contract will only cover the products for which shipment has been confirmed in the Shipment Confirmation. We are not obligated to supply any additional products that may be included in your order unless their shipment is confirmed with a separate Shipment Confirmation.
Order Rejection
We reserve the right to withdraw any product from this website at any time, as well as to remove or modify any material or content on the website.
Although we strive to process all orders we receive, there may be exceptional circumstances where we may need to reject the processing of an order even after we have sent you the Order Confirmation. We reserve the right to do so at any time and at our sole discretion.
We bear no responsibility to you or any third party for the withdrawal of any product from the website, whether it has been sold or not, as well as for the removal or modification of any material or content on the website, or for the refusal to process or accept an order after the Order Confirmation has been sent.
Order Delivery
We will make every effort to complete your order for the products listed in the Shipment Confirmation by the delivery date mentioned in it or, if no estimated delivery date is set, within 10 days from the date of the Shipment Confirmation.
However, delays may occur in the following cases:
- Customization of products to customer requirements
- Specialized products
- Unforeseen circumstances
- Delivery area
If for any reason we are unable to meet the delivery date, we will notify you and give you the option to either proceed with the purchase with an extended delivery time or cancel the order with a full refund.
*Please note that we do not make deliveries on Saturdays and Sundays.
For the purposes of these Terms, “delivery” will be considered completed or the order delivered upon the signing of the proof of receipt of the products at the agreed delivery address.
Failure to Deliver
If we are unable to deliver the products to you, they will be returned to us, and we will contact you immediately to arrange for redelivery.
If you are not at the delivery location at the agreed time, please contact us to set a new delivery date.
If 15 days pass from the moment your order is ready for delivery and it has not been delivered due to reasons not attributable to us, we will consider that you wish to cancel the Contract, and the Contract will be considered terminated. In this case, we will refund the amount paid for the products as soon as possible and, in any case, within 30 days from the date we consider the Contract to have been terminated.
In these cases, we reserve the right to charge you for any delivery costs and other expenses incurred due to the termination of the Contract.
Assembly
The products are delivered in their original manufacturer’s packaging, regardless of size and weight. Some large or heavy products are delivered unassembled, along with all the necessary components for assembly, under the responsibility of the manufacturer who has packaged the final product.
The products can be delivered assembled upon request, at your own expense, which will cover the assembly cost and any additional transportation fees (volumetric charges).
In any case, you should inspect the condition of the product before the final acceptance from the cooperating courier service.
Risk and Ownership
The responsibility for the products passes to you once they are delivered.
The ownership of the products is transferred to you either upon full payment of all amounts due related to the products, including shipping costs, or upon their delivery, if this occurs before full payment.
Payment Methods
Once you have completed your shopping and added all the products you want to your cart, the next step is to complete your purchase and proceed with the payment. Follow the instructions displayed on our website during the product ordering process.
Payment can be made with Visa and Mastercard credit, debit, or prepaid cards.
To minimize the risk of unauthorized access, your card details will be encrypted. After receiving your order, we will request pre-authorization of your card to ensure there is sufficient credit available to complete the transaction. The purchase amount will be charged to your card only when your order is shipped for delivery from our warehouse.
By clicking the “COMPLETE ORDER” button, you confirm that the card used belongs to you.
The cards are subject to validity checks and approval by your card issuer. If we do not receive the required payment approval, we are not responsible for any delays or non-delivery, and we will not be able to enter into a Contract with you.
Alternatively, you can choose to pay for your order with cash on delivery by following the instructions provided on our website if you select this payment method.
Transaction Security
All payments made with a card are processed through the “Alpha e-Commerce” electronic payment platform of Alpha Bank and use TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a method of encoding information, ensuring that only the designated recipient can decode the information using the appropriate key.
Shipping Methods
Orders are shipped through our partnered courier companies. In cases of shipping large or bulky items, transport companies are used. Cash on delivery is not available for orders shipped via transport companies or for shipments to island destinations.
Return Policy
At Pan Oikos, your satisfaction is our priority. We want every purchase to fully meet your expectations, which is why we have developed a policy that ensures you can make exchanges or returns with reliability and security. Our policy is fully aligned with current legislation and the terms set by the manufacturers of our products, ensuring you a great shopping experience.
For your best service, please take into account the following conditions:
GENERAL TERMS
1. Returns are accepted within 14 calendar days from the date of receipt.
2. Products that are not in their original condition will not be accepted.
3. The product must have been purchased from PanOikos.
4. The product must be accompanied by its original packaging.
5. For products that require assembly, such as furniture, lighting, etc., a thorough check of all components is recommended before starting assembly, ensuring that all parts are complete and the external packaging, such as cardboard boxes and bags, is in excellent condition.
Any assembly process cancels the return option for the product.
6. For hygiene reasons, returns are not accepted for pillows and toilet seats.
7. Bedding must not have been washed or used.
A. IN CASE OF WITHDRAWAL
1. Contact us for guidance.
2. Carefully package the product for safe shipping.
3. Send the package with any courier service of your choice, with shipping costs at your expense.
B. IN CASE OF DEFECT / DAMAGE
1. Contact us for guidance.
2. Send us a photo of the product showing the defect to [email protected].
3. Carefully package the product for safe shipping.
4. Send the package via the courier or transport company that served you, with recipient-paid shipping.
Thank you for choosing Pan Oikos for your purchases. We are committed to offering you high-quality products and excellent service. If you have any questions or need assistance, please don’t hesitate to contact us. Your satisfaction is the best reward for us!
Liability and Disclaimer
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of the said product.
Subject to the above, nothing in these Terms excludes or limits our liability in the following cases:
- Death or bodily injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any issue for which it would be illegal or unfair to exclude or limit, or attempt to exclude or limit, our liability.
Subject to the above and to the maximum extent permitted by law, unless otherwise specified in these Terms, we accept no liability for the following, regardless of the cause of occurrence:
- Loss of income or revenue.
- Loss of business.
- Loss of profits or contracts.
- Loss of anticipated savings.
- Loss of data, and
- waste of administrative resources or working hours.
Due to the open nature of this website and the possibility of errors during the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise explicitly stated on the website.
All product descriptions, information, and materials posted on this website are provided “as is” and without any warranties, either express or implied.
To the maximum extent permitted by law, but without excluding anything that cannot be legally excluded in the case of consumers, we disclaim any warranty of any kind.
Waiver
If, during the term of a Contract, we do not require strict compliance from you with any of your obligations under the Contract or these Terms and Conditions, and/or if we do not exercise any of the rights or remedies available to us under the Contract or these Terms, this will not be considered a waiver of those rights and remedies and will not relieve you of the obligation to comply with your obligations.
Our waiver of any individual claim will not constitute a waiver of any similar claim in the future.
No waiver of any of these Terms or of the rights and remedies we have under the Contract will be considered valid unless it is expressly stated as a waiver and communicated to you in writing.
Severability Clause
If any competent authority decides that any of these Terms or provisions of the Contract are invalid, illegal, or unenforceable to any extent, those terms or provisions will be separated to that extent from the remaining terms and provisions, which will continue to apply to the maximum extent permitted by law.
Entire Agreement
These Terms, along with any document explicitly referred to herein, constitute the entire agreement between us regarding the subject matter of each Contract and supersede any previous written or oral agreements, understandings, or arrangements between us.
Both you and we acknowledge that, for the formation of the Contract, neither party relied on any statement, commitment, or promise made by the other party or implied verbally or in writing during our negotiations prior to the Contract, unless explicitly stated in these Terms.
No party may exercise a remedy in relation to any false statement made by the other party, whether orally or in writing, prior to the date of each Contract (unless the false statement was made with intent). The exercise of remedies by the other party will only be allowed for any breach of the Contract, as provided in these Terms.
Privacy Policy Notice
PAN OIKOS informs that, for the purpose of conducting its business activities, it processes personal data of its customers. The processing is always carried out in accordance with the applicable national legislation and the European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR), as applicable.
The GDPR is the new regulatory framework of the European Union (EU) in the examined field. The purpose of the law is to establish the conditions for the processing of personal data, aimed at protecting the rights and freedoms of individuals, particularly the right to personal data protection.
It should also be noted that PAN OIKOS does not store sensitive personal data related to users’ financial transactions with it (e.g., credit/debit card numbers and CVC).
For any matters regarding the processing of personal data, you can contact us at 210 6429062 and at [email protected].
What categories of personal data do we process?
We process the personal data you provide, including your Full Name, Mailing Address, Postal Code, Region, City, Country, Landline Phone, and your Email Address, Tax Identification Number (AFM), Tax Office (DOY), and Occupation. The processing is done only when we have a legitimate reason to do so.
What are the lawful grounds for processing your personal data?
The lawful grounds for processing your personal data are:
(a) The provision of the services you entrust to us and wish to receive from us, such as the purchase of products and, consequently, the fulfillment of our contractual obligations in this context.
(b) Compliance with a legal obligation, such as regulatory compliance for tax purposes.
(c) The consent you provide under the specific conditions set by the legal framework, in order to receive updates about products, services, offers, etc., from PAN OIKOS or third-party partner companies, which process personal data in accordance with the applicable legal framework.
Age Limit Statement
By providing your consent, you responsibly declare that you are over 16 years old. If you are under 16, you may use our website only with the participation and approval of a parent or guardian.
How and why do we use your personal data?
Account Creation
Personal data is collected when you create an account on https://panoikos.gr/, a website managed by PAN OIKOS. During the account creation process, you may be asked for additional information; however, the minimum required for the conclusion and execution of the contract will be marked as mandatory fields.
To create an account, the following personal details are required: Full Name, Mailing Address, Postal Code, Region, City, Country, Landline Phone, and your Email Address. Then, you will need to set your personal password. To complete your registration, you must read the terms of use, check the checkbox (box) for “I Agree,” and fill in the text for the verification of your registration.
Your registration is complete. Your username is now your email address, and the password is your personal password.
The user should not share their personal password with third parties, nor should they store it in electronic or printed form, to prevent any unauthorized use. In case the password is disclosed to a third party, the user is obligated to immediately inform PAN OIKOS.
In the case of a data breach, PAN OIKOS bears no responsibility unless it has been previously informed about the unauthorized use of these details.
Order Execution
Personal data is collected when you place an order on our e-shop, https://panoikos.gr/. To complete your order and create an account, you may be asked for additional details, but these will be the minimum required for the conclusion and execution of the contract. These details will be marked as mandatory fields. The information in this account will be used to complete the order, and you will need to provide additional details, such as payment method information, a different shipping address (optional), and details for issuing an invoice (Tax ID, Tax Office, Occupation, company name), where necessary.
As part of the order completion process, some of this data is transferred to partner companies. Therefore, it is shared with courier companies for the transport and delivery of your goods. The courier companies may contact you to request clarifications and inform you about the delivery of your products. Additionally, the data is shared during the payment process with payment providers (banks, interbank systems, PayPal). We, on our part, use high-security systems to prevent data leakage from malicious systems.
Sending Informational and Promotional Material/Company News
When visiting our website, https://panoikos.gr/, you have the option to fill out a contact form, providing your email address for the purpose of subscribing to our Newsletter.
The data collected from our website may be used to contact you for promotional and advertising purposes, to inform you about products and offers that may interest you, via email, provided you have given your consent, under the specific conditions set by the legal framework.
Personalized Promotion
As part of PAN OIKOS’s legitimate interest in generating consumer interest in its products and services, we may process information published on the internet through search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, YouTube) for the purpose of creating personalized promotion and informing potential customers via phone and/or email for the aforementioned commercial purpose. The legal basis is the voluntary publication of your information on search engines and your registration in social media services, where the publication of information is taken as explicit consent based on the settings of the applications you manage.
The legal bases for the above processing are both the performance of our contractual obligations (GDPR Article 6(1)(b)) and the legitimate interest of our company (GDPR Article 6(1)(f)).
Export of Statistical Data
It is possible that your personal data will be used in the Google Analytics service. Google Analytics aims to track the web traffic of our website and extract useful statistical data about our customer base.
Customer Satisfaction Survey – Reviews – Ratings
The data we collect from our website is used for your participation in a Customer Satisfaction Survey, provided you have given your consent, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted through a rating, review, or email message for any of the products on https://panoikos.gr/ or our services, and maintaining an account is required.
If a review contains offensive content, derogatory comments, personal information, negative advertising, etc., https://panoikos.gr/ reserves the right to refuse its publication. User reviews and comments represent the personal opinions of the users themselves and do not necessarily reflect the views of https://panoikos.gr/, which in no case can be held responsible for any of these opinions.
Personalized Updates (Profiling)
In order to offer you the best possible experience, the personal data collected from our website may be used to send personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) is derived from the data we obtain from your personal details, such as occupation, place of residence, etc., or based on the results of the Customer Satisfaction Survey and your purchase history.
Where is your data shared?
PAN OIKOS shares the personal data provided by individuals with third-party companies that offer automation services for the mass sending of emails.
Additionally, as part of completing an order on our e-shop, some of this data is transferred to partner companies. Therefore, it is shared with courier companies for the transport and delivery of your goods. The courier companies may contact you to request clarifications and inform you about the delivery of your products.
Additionally, this data is accessible to IT support and marketing companies of the e-shop, where PAN OIKOS ensures its protection with strict confidentiality terms and continuous monitoring of the appropriate organizational and security measures taken by these companies.
Finally, the data is transferred during the payment process to payment providers. We, on our part, use high-security systems to prevent data leakage from malicious systems.
Data Retention Period
The data retention period is determined based on the following specific criteria, depending on the case:
- When processing is required by provisions of the applicable legal framework, your personal data will be stored for the period mandated by the relevant provisions.
- When processing is carried out based on a contract, your personal data will be stored for as long as necessary to perform the contract and for the establishment, exercise, and/or defense of legal claims based on the contract.
For the purposes of promoting products and services (marketing activities), your personal data will be retained until the withdrawal of your consent. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To withdraw your consent, you can contact us at 210 6429062 or at [email protected].
Personal Data Security
PAN OIKOS implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction, as well as unauthorized and/or unlawful access, use, modification, or disclosure of the data. In any case, due to the nature of the internet and the fact that it is open to anyone, we cannot guarantee that unauthorized third parties will never be able to breach the applied technical and organizational measures, gaining access and potentially using personal data for unauthorized and/or unlawful purposes.
What are your rights regarding your personal data?
Every individual whose data is processed by PAN OIKOS enjoys the following rights:
Right of access:
You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information regarding their processing.
Right to rectification:
You have the right to review, correct, update, or modify your personal data.
Right to erasure:
You have the right to request the deletion of your personal data when we process it based on your consent or to protect our legitimate interests. In all other cases (such as when there is a contract, a legal obligation to process personal data, or a public interest), this right is subject to specific restrictions or does not exist depending on the case.
Right to restrict processing:
You have the right to request the restriction of the processing of your personal data in the following cases: (a) when you dispute the accuracy of the personal data, and until verification is completed, (b) when you object to the deletion of personal data and request the restriction of their use instead of deletion, (c) when the personal data is no longer needed for processing purposes, but is necessary for the establishment, exercise, or defense of legal claims, and (d) when you object to the processing, and until it is verified that there are legitimate grounds for processing that override your reasons for objection.
Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the legitimate interests we pursue as data controllers, as well as to processing for direct marketing purposes and the creation of consumer profiles.
Right to data portability:
You have the right to receive your personal data in a format that allows you to access, use, and process it with commonly used processing methods, free of charge. Additionally, you have the right to request that, if technically feasible, we transfer the data directly to another data controller. This right applies to the data you have provided us, and its processing is carried out using automated means based on your consent or in the performance of a related contract.
Right to withdraw consent:
Finally, PAN OIKOS informs you that where the processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of the processing that was based on your consent prior to its withdrawal.
To exercise the above rights, please contact us at 210 6429062 or at [email protected].
Cookies
The PAN OIKOS website uses cookies because without them, some essential services would not function. Order status, multiple user options, saving items in the cart or wish list, recognizing and facilitating frequent users, as well as improving the website content, are some of these services.
Cookies do not harm users’ computers or the files stored on them, and they are automatically deleted when you exit the site.
Learn more about cookies at www.cookiecentral.com.
Complaint to the APDPH
You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Telephone Center: +30 210 6475600, Fax: +30 210 6475628, Email: [email protected].
Applicable Law – Jurisdiction of Courts
https://panoikos.gr/ reserves the right to modify or renew its trading terms and conditions. All transactions you carry out through our website are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales. Exclusively competent Courts for any dispute that may arise from the use of the website and from the transactions carried out through it are the Courts of Attica.