PAN OIKOS informs that, for the purpose of conducting its business activities, it processes personal data of its customers. The processing is always carried out in accordance with the applicable national legislation and the European Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (General Data Protection Regulation – GDPR), as applicable.
The GDPR is the new regulatory framework of the European Union (EU) in the examined field. The purpose of the law is to establish the conditions for the processing of personal data, aimed at protecting the rights and freedoms of individuals, particularly the right to personal data protection.
It should also be noted that PAN OIKOS does not store sensitive personal data related to users’ financial transactions with it (e.g., credit/debit card numbers and CVC).
For any matters regarding the processing of personal data, you can contact us at 210 6429062 and at [email protected].
What categories of personal data do we process?
We process the personal data you provide, including your Full Name, Mailing Address, Postal Code, Region, City, Country, Landline Phone, and your Email Address, Tax Identification Number (AFM), Tax Office (DOY), and Occupation. The processing is done only when we have a legitimate reason to do so.
What are the lawful grounds for processing your personal data?
The lawful grounds for processing your personal data are:
(a) The provision of the services you entrust to us and wish to receive from us, such as the purchase of products and, consequently, the fulfillment of our contractual obligations in this context.
(b) Compliance with a legal obligation, such as regulatory compliance for tax purposes.
(c) The consent you provide under the specific conditions set by the legal framework, in order to receive updates about products, services, offers, etc., from PAN OIKOS or third-party partner companies, which process personal data in accordance with the applicable legal framework.
Age Limit Statement
By providing your consent, you responsibly declare that you are over 16 years old. If you are under 16, you may use our website only with the participation and approval of a parent or guardian.
How and why do we use your personal data?
Account Creation
Personal data is collected when you create an account on https://panoikos.gr/, a website managed by PAN OIKOS. During the account creation process, you may be asked for additional information; however, the minimum required for the conclusion and execution of the contract will be marked as mandatory fields.
To create an account, the following personal details are required: Full Name, Mailing Address, Postal Code, Region, City, Country, Landline Phone, and your Email Address. Then, you will need to set your personal password. To complete your registration, you must read the terms of use, check the checkbox (box) for “I Agree,” and fill in the text for the verification of your registration.
Your registration is complete. Your username is now your email address, and the password is your personal password.
The user should not share their personal password with third parties, nor should they store it in electronic or printed form, to prevent any unauthorized use. In case the password is disclosed to a third party, the user is obligated to immediately inform PAN OIKOS.
In the case of a data breach, PAN OIKOS bears no responsibility unless it has been previously informed about the unauthorized use of these details.
Order Execution
Personal data is collected when you place an order on our e-shop, https://panoikos.gr/. To complete your order and create an account, you may be asked for additional details, but these will be the minimum required for the conclusion and execution of the contract. These details will be marked as mandatory fields. The information in this account will be used to complete the order, and you will need to provide additional details, such as payment method information, a different shipping address (optional), and details for issuing an invoice (Tax ID, Tax Office, Occupation, company name), where necessary.
As part of the order completion process, some of this data is transferred to partner companies. Therefore, it is shared with courier companies for the transport and delivery of your goods. The courier companies may contact you to request clarifications and inform you about the delivery of your products. Additionally, the data is shared during the payment process with payment providers (banks, interbank systems, PayPal). We, on our part, use high-security systems to prevent data leakage from malicious systems.
Sending Informational and Promotional Material/Company News
When visiting our website, https://panoikos.gr/, you have the option to fill out a contact form, providing your email address for the purpose of subscribing to our Newsletter.
The data collected from our website may be used to contact you for promotional and advertising purposes, to inform you about products and offers that may interest you, via email, provided you have given your consent, under the specific conditions set by the legal framework.
Personalized Promotion
As part of PAN OIKOS’s legitimate interest in generating consumer interest in its products and services, we may process information published on the internet through search engines and social media applications (Google, LinkedIn, Facebook, Twitter, Instagram, YouTube) for the purpose of creating personalized promotion and informing potential customers via phone and/or email for the aforementioned commercial purpose. The legal basis is the voluntary publication of your information on search engines and your registration in social media services, where the publication of information is taken as explicit consent based on the settings of the applications you manage.
The legal bases for the above processing are both the performance of our contractual obligations (GDPR Article 6(1)(b)) and the legitimate interest of our company (GDPR Article 6(1)(f)).
Export of Statistical Data
It is possible that your personal data will be used in the Google Analytics service. Google Analytics aims to track the web traffic of our website and extract useful statistical data about our customer base.
Customer Satisfaction Survey – Reviews – Ratings
The data we collect from our website is used for your participation in a Customer Satisfaction Survey, provided you have given your consent, under the specific conditions set by the legal framework. The Customer Satisfaction Survey is currently conducted through a rating, review, or email message for any of the products on https://panoikos.gr/ or our services, and maintaining an account is required.
If a review contains offensive content, derogatory comments, personal information, negative advertising, etc., https://panoikos.gr/ reserves the right to refuse its publication. User reviews and comments represent the personal opinions of the users themselves and do not necessarily reflect the views of https://panoikos.gr/, which in no case can be held responsible for any of these opinions.
Personalized Updates (Profiling)
In order to offer you the best possible experience, the personal data collected from our website may be used to send personalized updates, provided you have given your consent, under the specific conditions set by the legal framework. Personalization based on your needs and preferences (profiling) is derived from the data we obtain from your personal details, such as occupation, place of residence, etc., or based on the results of the Customer Satisfaction Survey and your purchase history.
Where is your data shared?
PAN OIKOS shares the personal data provided by individuals with third-party companies that offer automation services for the mass sending of emails.
Additionally, as part of completing an order on our e-shop, some of this data is transferred to partner companies. Therefore, it is shared with courier companies for the transport and delivery of your goods. The courier companies may contact you to request clarifications and inform you about the delivery of your products.
Additionally, this data is accessible to IT support and marketing companies of the e-shop, where PAN OIKOS ensures its protection with strict confidentiality terms and continuous monitoring of the appropriate organizational and security measures taken by these companies.
Finally, the data is transferred during the payment process to payment providers. We, on our part, use high-security systems to prevent data leakage from malicious systems.
Data Retention Period
The data retention period is determined based on the following specific criteria, depending on the case:
- When processing is required by provisions of the applicable legal framework, your personal data will be stored for the period mandated by the relevant provisions.
- When processing is carried out based on a contract, your personal data will be stored for as long as necessary to perform the contract and for the establishment, exercise, and/or defense of legal claims based on the contract.
For the purposes of promoting products and services (marketing activities), your personal data will be retained until the withdrawal of your consent. This can be done by you at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
To withdraw your consent, you can contact us at 210 6429062 or at [email protected].
Personal Data Security
PAN OIKOS implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction, as well as unauthorized and/or unlawful access, use, modification, or disclosure of the data. In any case, due to the nature of the internet and the fact that it is open to anyone, we cannot guarantee that unauthorized third parties will never be able to breach the applied technical and organizational measures, gaining access and potentially using personal data for unauthorized and/or unlawful purposes.
What are your rights regarding your personal data?
Every individual whose data is processed by PAN OIKOS enjoys the following rights:
Right of access:
You have the right to be aware of and verify the lawfulness of the processing. Therefore, you have the right to access the data and receive additional information regarding their processing.
Right to rectification:
You have the right to review, correct, update, or modify your personal data.
Right to erasure:
You have the right to request the deletion of your personal data when we process it based on your consent or to protect our legitimate interests. In all other cases (such as when there is a contract, a legal obligation to process personal data, or a public interest), this right is subject to specific restrictions or does not exist depending on the case.
Right to restrict processing:
You have the right to request the restriction of the processing of your personal data in the following cases: (a) when you dispute the accuracy of the personal data, and until verification is completed, (b) when you object to the deletion of personal data and request the restriction of their use instead of deletion, (c) when the personal data is no longer needed for processing purposes, but is necessary for the establishment, exercise, or defense of legal claims, and (d) when you object to the processing, and until it is verified that there are legitimate grounds for processing that override your reasons for objection.
Right to object to processing:
You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the legitimate interests we pursue as data controllers, as well as to processing for direct marketing purposes and the creation of consumer profiles.
Right to data portability:
You have the right to receive your personal data in a format that allows you to access, use, and process it with commonly used processing methods, free of charge. Additionally, you have the right to request that, if technically feasible, we transfer the data directly to another data controller. This right applies to the data you have provided us, and its processing is carried out using automated means based on your consent or in the performance of a related contract.
Right to withdraw consent:
Finally, PAN OIKOS informs you that where the processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of the processing that was based on your consent prior to its withdrawal.
To exercise the above rights, please contact us at 210 6429062 or at [email protected].
Cookies
The PAN OIKOS website uses cookies because without them, some essential services would not function. Order status, multiple user options, saving items in the cart or wish list, recognizing and facilitating frequent users, as well as improving the website content, are some of these services.
Cookies do not harm users’ computers or the files stored on them, and they are automatically deleted when you exit the site.
Learn more about cookies at www.cookiecentral.com.
Complaint to the APDPH
You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Telephone Center: +30 210 6475600, Fax: +30 210 6475628, Email: [email protected].
Applicable Law – Jurisdiction of Courts
https://panoikos.gr/ reserves the right to modify or renew its trading terms and conditions. All transactions you carry out through our website are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Consumer Protection Law (Law 2251/1994) which regulates issues related to distance sales. Exclusively competent Courts for any dispute that may arise from the use of the website and from the transactions carried out through it are the Courts of Attica.